7 Reasons Why Adding Chatbots to Your Auto Dealer Website Makes Sense
Chatbots here, they are popular, and
they are not going anywhere anytime soon. Recent studies have shown that more
than 60% of millennials are already using chatbots, and 80% of business owners
will have it by the end of this year.
So, why add a chatbot to your auto
dealer website? Here are 7 reasons why.
1. Chatbots work 24 x 7
Customers expect dealerships to be
there for them throughout the day. But that might not be possible for all dealerships,
due to resource constraints, and chatbots can help. Even if they are not able
to deliver comprehensive solutions on their own, they can still engage
visitors, answer basic questions, and reassure them that the issue will be
resolved promptly.
2. Improves quality of customer service
Bots can provide your website
visitors with a more personalized and seamless first line support experience,
which in turn makes visitors feel special and valued.
In fact, 44% of U.S shoppers prefer
chatbots to humans when it comes to raising queries.
3. Chatbots
are user-friendly
Chatbots remove the human susceptibility
factor from first line customer contact.
Regardless of dealer scripts, human
beings can still show signs of fatigue and exasperation. Chatbots can remove
this issue and make the first line of contact a pleasant experience.
4. Saves you time and money
With the help of a chatbot plugin on
car dealer websites, dealers can engage consumers effectively, find out their
priorities and direct them to the concerned department.
Think of the time and money dealers
would have otherwise spent on a repetitive task.
5. Chatbots Build brand trust
This is yet another advantage of
using a chatbot on your car dealer website. Leverage bots to provide website
visitors first line information instantaneously.
Not only will this boost user engagement
but also help you develop strong bonds with visitors.
6. Boosts user engagement
Seamless first line communication
invariable increases customer engagement. Remember, the longer visitors stay on
your car dealer website, the higher the chances of them sending a lead.
7. Chatbots help with conversions
Efficient first line communication
enabled by Chatbots sets positive expectations and increases the chances of
speedy conversions.
For more information, Contact Us.