1.
Incentives & Discounts Work
The
car buying journey of most customers are long winded, often taking 8 months or
more from start to finish. Incentives and discounts can add a sense of urgency
to the process, nudging fence sitters to drive to your showroom.
2.
Encourage Word-of-Mouth Marketing
Your
existing customers are your best customers in more ways than one. They keep
coming back to you with hardly any extra effort, and with a little encouragement,
they can also drive your word-of-mouth marketing efforts.
Interestingly,
customers turned brand advocates are also positive indicators of your customer
centricity.
3.
Influence Even Before they are Your Customers
Know
your ideal customer profiles and learn what they come looking for at your auto
dealership. Active learning helps in creating marketing collateral that
influences ideal prospects.
4.
Try to Manage & Exceed Expectations
Managing
customer expectations is the key to creating lively customer experiences. The
ideal way to get there is to offer personalized engagement to every prospect
who visits you in-store or online. Doing this will earn you both customers and
positive reviews.
5.
Pay Attention
Make
all your communication customer-focused. Also, before talking, it is critical
to listen to what they are saying. Social listening is one of the best ways to
understand customers and cater to their needs.
6.
Be Transparent
Transparency is the key to winning customers. Staying transparent can be tough, but those businesses who do will earn the trust and loyalty of their customers.
For
more information on how to showcase your auto dealership to earn more customers
and online reviews, Contact Us.