All You Need to Know about Facebook Reviews

Facebook is by far one of the most popular social media platforms for businesses. One of the popular Facebook business features is the option to showcase customer reviews. Numbers say that Facebook alone counts for 19% of all customer reviews.

Here’s all you need to know about Facebook reviews, including how to get more Facebook reviews and how to respond to them.

If you would rather have the entire review process made easy and simple, Try Buyerater.

1. How to set up Facebook reviews

As soon as you create a Facebook page, reviews are activated automatically. However, in some instances you may have to turn it on manually from page settings. Here’s how.

1. Visit your dealership page
2. Look for the settings button on the Manage Page section.
3. Once you click on the settings button, look for the Templates and Tabs section.
4. Look for the Reviews tab and activate it.

2. How to receive new review notifications

It is important to respond to every review expediently. You can turn on the notifications feature on Facebook to receive notifications, every time someone leaves you a review.

Follow these easy steps to activate Facebook notifications.

• Go to Facebook page settings
• Select the Notifications tab
• Now, click on the first option Get notification each time there is activity on your Page

That’s it. Now the new review notification option will automatically turn on.

3. How to Turn Off Facebook Reviews

If your Facebook ratings isn’t too good, you may want to turn it off for the time being. Here’s how to do it.

• Go to settings
• SelectPage Info
• Then select address and you’ll be able to see a checkbox saying Show map, check-ins and star ratings on the Page
• Uncheck it to disable users from rating your Facebook page.

4. How to Respond to Facebook Reviews

The golden rule for reviews is: you should respond to every reviewer. Not responding will only create the impression that you don’t really care about your customer’s opinion.

Let’s take a look at how to respond to Facebook reviews.

1. Keep it short and simple.
2. Write a quick note thanking the customer for taking the time to leave you feedback.
3. When confronted with negative reviews, offer an apology for the inconvenience caused. Outline a solution and take the discussion offline.

5. How to get more Facebook Reviews

Now that we’ve covered the basics of Facebook reviews and how to respond to them, let’s find out how you can get more of them.

Remember, if you would rather have the entire review process made easy and simple, you can always Try Buyerater.

a. Messages Work

If you need more reviews, you have to let your customers know. Message happy customers following you on Facebook to leave a review on your Facebook page.

b. Ask Prospects to check-in to your business

Many users like to check-in to places on Facebook. Interestingly, check-ins is also a way to boost your presence on Facebook.

So how do you encourage people to check in to your Facebook page? To begin with, simply put up fun banners at the dealership offering a freebee for checking in and reviewing the dealership.

c. Add a Facebook Special to Email Promotions

Adding a Facebook Only Promotion to your email promotions can drive more customers to your Facebook page and nudge them to "Like” your page. Try it.

For more information, Contact Buyerater.